Courtesy and Hospitality

Purpose: To educate you on the basics of customer relations and dealing with difficult customer situations.

Objectives: By the end of this training module, participants should be able to:

• Define courtesy and hospitality.

• Identify basic customer relations principles.

• Develop useful telephone techniques.

• Learn how to handle customers in difficult situations.

• Courtesy and Hospitality Documents

• Courtesy and Hospitality Presentation